Customer Success Manager
Canada +1 · Remote
Junior +1 · Full time
Posted a year ago

Customer Success Manager

Secureframe is on a mission to help organizations build trust and stay secure. Getting secure can take months, slowing a company’s speed-to-market and sales. We believe security—when done right—should accelerate innovation and growth. That’s why we started Secureframe. 
Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.
This role is fully remote in the United States or Canada.

What you’ll do

    • Know the product inside and out so you can manage customer activities including onboarding, training, general support and growth
    • Become an expert in SOC 2, ISO 27001, and other forms of compliance
    • Own customer relationships post-sale and ensure customer success by creating engaged, happy customers who advocate on our behalf
    • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
    • Deliver on key success metrics such as NPS and CSAT
    • Constantly analyze, refine, and iterate on internal processes to make them more efficient

Who we’re looking for

    • 2+ years of experience in customer success, customer experience, or account management roles
    • Strong empathy for customers and passion for revenue growth
    • Ability to collaborate and communicate effectively and balance the needs of the Secureframe team and our customers
    • Excellent verbal and written communication skills
    • Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
    • Passion and ability to work well in a fast-paced, rapidly changing environment


    • Medical, dental, and vision benefits for you and your dependent(s)
    • Unlimited PTO
    • 401(k)
    • Paid family leave
    • Ground floor opportunity as an early member of the team
Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Secureframe is a provider of security and compliance software services.
Size:  11-50 employees
Funding Level:  Early-stage Startup
Total Amount Raised:  $22.5 M
Year Founded:  2020
Kleiner Perkins
Soma Capital
Liquid 2 Ventures
Village Global
Gradient Ventures
Base10 Partners
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